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Policies

All purchases from us may be returned in their original, unused condition for a full refund of the purchase price within 30 days from the date of delivery.
Please contact our customer service email at:
cs@newayusa.com
Emails will be replied within 24 hours normally.
Open hours are Monday to Friday, 8:30AM to 5:30PM, Closed Sat/Sun

If a package has been refused and sent back to us, then it is considered a return and may be subject to a standard shipping deduction. In such cases, we will attempt to contact the buyer for up to three days following our receipt of the package. If the buyer cannot be reached within that time, we will issue a refund of the purchase price minus the standard shipping deduction of $10.
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